Privacy policy

This policy highlights how your personal information is collected when you make an online purchase with Terracotta.

Contact – 01788 570076
Data Officer –  Terracotta, 13 Bank Street, Rugby , Warwickshire, CV21 2QE.

The information we gather from you is all in accordance with General Data Protection Regulation (GDPR).

Security

We execute appropriate technical and supervisory measures to protect your personal data against access that is identified as unauthorised or illegal, destructive, damaging, at receiving of theft or underhand disclosure.

The safety and security on the information you volunteer depends on you.

Should you ever be asked to choose a password for access through our website and/or our applications, you are responsible for keeping the password confidential.

We do as much as possible to strive to ensure the secure use of our website (It is important to note that e-mail transmission is not 100% secure).

Please be warned of this i.e, we wouldn’t suggest you include credit card information in email form.

Shipping Contact information

In order to proceed with your order we need to collect your title, your name, address, contact number and email.

These details and especially your contact number will be beneficial if the courier cannot find you at the time of delivery and can make the online purchasing service run more smoothly to you the consumer.

Credit Card Details

We take our customers’ data with the utmost importance. On our website at the checkout stage you should notice the closed padlock symbol. Is this true Christos? Can I express this?

Cookies

Cookies do not harm your device from which they are used. They contain small text files that help us remember who you are the next time, making it easier and quicker the next time you shop with us.

1A Essential Cookies

Certain cookies are essential for the running of the website, they can recognise certain subscribers and allow the subscription only pages.

1B Performance of Cookies

We perform analytics with certain cookies of our visitors to our website. This enables us to watch and maximise website performance. We can identify the most identified pages or helping us to identify error pages.

1C Function Cookies

Functionality cookies allow us to save your preferences. These such cookies alleviate you from typing in your username you access the site.

Third Party Cookies

Third party cookies allow the tracking of visitor behaviour. The data from these cookies is used to service you with advertising that is relevant and may be of interest to you the consumer, this information that has come from your previous browsing habits.

Data Storage

We store your details in a secure location which is only accessible by designated staff.

Information is collected for other legitimate interests as below;

  • Direct Marketing
  • Becoming aware of our customers shopping preferences in order to improve and tailor the product choice and how we serve them.
  • Promotional and Marketing reasons
  • The handling of customer queries and complaints

How long do we keep your data?

As we have such a long established and loyal customer base it could be many years from the last purchase you make. Although read on to understand your rights;

  • You have the right to ask Terracotta what personal data we have regarding you as an individual.
  • You have the right to ask us to amend and update the personal data you have given us.
  • You have the right to ask us to delete the personal data you have given us.

Minors

This website is not intended for individuals for under the age of 12 years.